The Benevolent Wolf respects your privacy and is committed to handling personal information with care.

This Privacy Policy explains what information we collect, how we use it, and the choices you have when visiting our website, joining our email list, contacting us, or making a purchase.

Information We Collect

We may collect personal information when you:

• place an order

• join our email list

• submit a contact form

• interact with our website

• communicate with us directly

This information may include your name, email address, shipping address, billing details, order information, messages you send to us, and general website activity.

Payment information is processed through secure third-party payment processors and commerce platforms. The Benevolent Wolf does not directly store full credit card numbers.

How We Use Information

We use personal information to:

• process and fulfill orders

• send order confirmations and customer service messages

• respond to questions or requests

• send email updates if you choose to subscribe

• improve our website, products, and customer experience

• track website activity and understand how visitors use the site

• maintain business records, tax records, and legal compliance

Email Updates

If you join our email list, we may send seasonal nonprofit spotlights, thoughtful reflections, shop updates, and impact updates.

You may unsubscribe at any time by clicking the unsubscribe link in an email or contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function, understand visitor activity, improve performance, and support commerce features.

Because this site is built on Squarespace, Squarespace may also use cookies and related technologies as part of its website, analytics, security, and commerce services.

You can adjust cookie settings through your browser. Some site features may not work properly if cookies are disabled.

Online Store and Third-Party Services

We use trusted third-party services to operate our website, process payments, manage orders, send emails, analyze website traffic, and fulfill products.

These providers may access personal information only as needed to perform their services. Examples may include website hosting, payment processing, email marketing, analytics, print-on-demand fulfillment, shipping, and customer support tools.

Each third-party service has its own privacy practices.

Give-Back and Donation Information

If you purchase a product marked as part of our Gives Back This Season collection, we may use order and product information to calculate seasonal contribution totals.

Public impact reporting will share totals and general results, not personal customer information.

How We Share Information

We do not sell personal information.

We may share information with service providers that help us operate the website, fulfill orders, process payments, send emails, provide analytics, or comply with legal requirements.

We may also disclose information if required by law, to protect our rights, or to prevent fraud or misuse of the website.

Data Security

We take reasonable steps to protect personal information and rely on secure third-party platforms for website hosting, payment processing, and commerce functions.

No website or online transmission is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as reasonably needed for business, customer service, legal, tax, accounting, and recordkeeping purposes.

Order records may be retained as required for tax and business documentation.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal and business recordkeeping requirements.

You may also unsubscribe from marketing emails at any time.

California Privacy Notice

If you are a California resident, you may have certain rights regarding your personal information, including the right to know what personal information is collected, request deletion or correction, and opt out of certain sharing or selling of personal information where applicable.

The Benevolent Wolf does not sell personal information.

To make a privacy-related request, contact us using the information below.

Children’s Privacy

The Benevolent Wolf website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

For privacy questions or requests, contact:

The Benevolent Wolf
Email: hello@benevolentwolf.com